Help

GENERAL

What forms of payment do you accept?

We accept many different forms of payment. Currently, we support:

  • Credit / debit cards

  • PayPal

  • Apple Pay

When will my order ship?

We strive to ship orders as quickly as possible. We will ship the same business day if ordered before 12am PST. Otherwise, the next business day.


** Note: For backordered or preordered products, the shipping time will be available on the product page.

 

Shipping

How long does shipping take?

Orders are shipped after 1-2 days of processing and handling.

USA

10-14 business days. Fast and free, always! 

Please note: All our products ship out of our Hong Kong factory and we use extra tape and other precautions while packaging orders to ensure that you receive your Ear Dots safely and ready for use without damage.

International

On average, international delivery takes 10-20 business days.


** Note: For backordered or preordered products, the shipping time will be available on the product page. 

Express DHL Shipping

Get your order in 3-4 days after processing and handling with express DHL (there is a $20 shipping fee and not available in all countries)

Please Note: All shipping times are estimated and can sometimes take longer than expected due to weather conditions and other unpredictable variables. To ensure that you receive your order in a timely manner please choose our 3-4 day express shipping option.

Do you ship to my country?

We ship to every single country.

Will international orders encounter customs fees?

99% of the time, no


The value declared for our products is below what most countries will charge taxes on.

How do I get my tracking number?

As soon as your order ships, tracking information will be automatically sent to your email or phone number (whichever you provided during checkout).

 

Returns

Can I return a product?

Yes. We offer a 7-day guarantee on all of our products - they can be returned within the first 7 days of receiving the product for a full refund or replacement.

First 7 days = Full refund or replacement minus any shipping fees

First 20 days = Free replacement at no charge we just need the original pair of Dots mailed back to us.

Our forever warranty kicks in after 20 days and makes it extremely convenient to receive replacements for your lost, damaged, defective, or stolen EarDots.

Option 1: Send us back your damaged or defective pair of Dots and make a $25 claim fee payment and we will ship you a brand new replacement. 

Option 2: If you are unable to send back your existing pair or would prefer to keep them send us a claim fee payment of $39 and we will send you a brand new replacement.

The fee price includes the shipping cost, insurance, stocking cost, payment processing, and taxes.

Please Note: The EarDots Pro claim fee is $10-$15 extra and EarDots does not cover any return shipping costs.

With our forever warranty you can make unlimited replacement or exchange requests for products of equal or lesser value. The warranty must be renewed each year in order to continue receiving replacements. To renew your warranty you simple have to purchase any product at full price once a year to receive warranty coverage for the year on that product.

Learn more about the Forever Warranty HERE.

How do I start a return?

Please contact us using our contact form to begin the return process. 

How long do refunds take?

Once a refund is processed, it will generally take 2-3 business days to show up in your account. This may vary depending on who you bank with, but should never take more than 5 business days.

Please Note: Sales on promotional and discounted products are final we do not offer refunds for items bought on discount or with promotional codes.

Contact Us

Get in touch

Still searching for an answer to your question? Contact us here.

Trouble Shooting

If you're having any issues with your Ear Dots, first try:

SOFT RESET

- Forget your device from bluetooth settings

- Open the lid and hold the back button for 10+ seconds, until the light flashes white and goes back to green

- Close the lid and wait a full minute, then open it and try to reconnect

- If it doesn't work, take the pods out, put them back in, close and open the lid, and try again. It may take 3 or 4 resets to work.

If it still doesn't work, try:

HARD RESET

- Leave the pods out of the case for several hours to let the battery fully drain. Even if the LED turns off it's not fully drained, so leave it around a full day.

- Once it's drained, put them back in the case and let them charge for a few minutes

- Then, do a Soft Reset. It may take 3 or 4 Soft Resets to work.